All pieces are made using high quality, nickle free, lead free and hypoallergenic materials.

With that said, please avoid salt water and swimming pools.

For Wire Wrapped Pieces:
Metal does change color on acidic skin (a person has an acidic skin when their skin eats through enamels and top metal layers). If you notice a color change occurring, put a coat of clear nail polish on the wrapping to maintain the metal coating. If you would like the stone to be rewrapped in 0925 sterling silver or 14k gold-filled, please contact me and I will do so at a cost.

I love doing custom and personalized orders!

I do require a 50% deposit on any personalized or custom order, unless we have agreed on another payment schedule.

Deposit is not required if you are sending me a stone to wrap.

Gift Wrapping:
All pieces are sent out in Designs by Nature Gems packaging. This includes a craft box package with a single business card.

Wedding Rings:
Packaging for rings is a tan canvas gift box.

Shipping packaging:
All items are bubble wrapped and put into a bubble wrapped poly mailer.

Items can be returned or exchanged within two weeks of expected delivered date (Expected delivered date is 2 weeks for North America, 4 weeks for Everywhere Else).

Prior returning, you must send a picture of the item in perfect condition. Once the item has arrived, I will email you and complete the refund within 24 hours.

Personalized and Custom Orders:
There are no returns on custom orders. I am happy to do an exchange and work on an alternate design.

Prior exchanging, you must send a picture of the item in perfect condition. Once the item has arrived, I will email you and complete the refund in 24 hours.

The buyer is solely responsibile for customs and duty their home country may charge for their purchase.

If you do not know if your country charges customs and duty, I recommend a quick Google search of your country's name and "custom charges on incoming packages."

Please, allow up to two weeks for North American shipping and up to 7 weeks for international shipping to arrive.

Once item is shipped, the buyer takes all responsibility for the item. If an item does not arrive within the expected time period, the buyer can contact Designs by Nature Gems for a partial refund or to purchase the same item at cost. This refund is the original item's retail price minus shipping and handling.

All items are shipped without tracking unless the tracking option is chosen during checkout. (Tracking is about $15 and above in Canada.)
Postage upgrades are offered upon checkout. These upgrades include tracking, expedited and xpress shipping.

Yes. All orders are shipped out with the tracking number!

You can easily cleanse your crystal jewelry using sage smoke or leaving it in the moonlight on a full moon overnight.

Do not use water or salt to cleanse your jewelry- it corrodes the metal and will hurt the pendant and sometimes the crystal.

Feel free to message me for a full set of cleansing instructions! :)

Under " Pick Your Stone" in the drop down menu choose " Yes". Within 1 business day of purchase we will send you an image of your curated stone selection via Etsy conversations. Please, respond within 24h so we can make and ship your piece on time. If we don't hear back from you, we will choose and ship your piece to honor our processing time.

We are open Monday to Friday from 9:00 AM till 5:00 PM EST.

If there is a national holiday, we may be delayed in responding until the next business day. Thanks for understanding, and thank you for your support!