DesignsbyNatureGems

Raw Stones, Smooth Designs, Handcrafted w Positive Vibe

Niagara Falls, New York
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| 5,700 Sales | 5 out of 5 stars 5 out of 5 stars

DesignsbyNatureGems is a Star Seller!

Smooth shipping

Has a history of shipping on time with tracking.

Speedy replies

Has a history of replying to messages quickly.

Rave reviews

Average review rating is 4.8 or higher

Announcement    SPRING SALE: Enjoy 15% off on all pieces until March 31st!

Thank you for supporting our small handmade business!
Love our work? Join our Gem Lover's Club >> https://designsbynaturegems.com/apps/seguno/subscribe

Announcement

Last updated on Mar 19, 2024

SPRING SALE: Enjoy 15% off on all pieces until March 31st!

Thank you for supporting our small handmade business!
Love our work? Join our Gem Lover's Club >> https://designsbynaturegems.com/apps/seguno/subscribe

5700 Sales

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Laura Sultan

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Laura Sultan

Reviews

Average item review
5 out of 5 stars
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About DesignsbyNatureGems

Sales 5,700
On Etsy since 2008
Video summary: Hi everyone! Just a quick welcome to my shop. Enjoy! :)

Healing Raw Stone Jewelry with a Smooth Style and Positive Vibes <3

Shop policies

Last updated on February 16, 2023

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 24 hours of purchase

Privacy

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Personal information We Collect
To fulfill your order, you must provide me with certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of jewelry, for example), if you contact us directly.

2. Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list via our website;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
• Employees. We are Designs by Nature Gems are made of individuals who may access your information following for the related services: location for shipping and marketing research, products purchased for marketing research, and frequency of purchases for marketing research.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms, and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

4. Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data indefinitely. You may request us to delete your information at any time by contacting us.

5. Transfers of Personal Information Outside of EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. we describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Us
For purposes of EU data protection law, Laura Sultan, owner of Designs by Nature Gems, is the data controller of your personal information. If you have any questions or concerns, please contact her via Etsy conversations.
See this Seller Handbook article for a sample privacy policy you can customize for your shop.

More information

Last updated on May 11, 2022

Frequently asked questions

Care instructions

All pieces are made using high quality, nickle free, lead free and hypoallergenic materials.

With that said, please avoid salt water and swimming pools.

For Wire Wrapped Pieces:
Metal does change color on acidic skin (a person has an acidic skin when their skin eats through enamels and top metal layers). If you notice a color change occurring, put a coat of clear nail polish on the wrapping to maintain the metal coating. If you would like the stone to be rewrapped in 0925 sterling silver or 14k gold-filled, please contact me and I will do so at a cost.

Custom and personalised orders

I love doing custom and personalized orders!

I do require a 50% deposit on any personalized or custom order, unless we have agreed on another payment schedule.

Deposit is not required if you are sending me a stone to wrap.

Gift wrapping and packaging

Gift Wrapping:
All pieces are sent out in Designs by Nature Gems packaging. This includes a craft box package with a single business card.

Wedding Rings:
Packaging for rings is a tan canvas gift box.

Shipping packaging:
All items are bubble wrapped and put into a bubble wrapped poly mailer.

I want to return or exchange my item

Items can be returned or exchanged within two weeks of expected delivered date (Expected delivered date is 2 weeks for North America, 4 weeks for Everywhere Else).

Prior returning, you must send a picture of the item in perfect condition. Once the item has arrived, I will email you and complete the refund within 24 hours.

Personalized and Custom Orders:
There are no returns on custom orders. I am happy to do an exchange and work on an alternate design.

Prior exchanging, you must send a picture of the item in perfect condition. Once the item has arrived, I will email you and complete the refund in 24 hours.

Customs and Duty Fees for UK, EU and other International Orders

The buyer is solely responsibile for customs and duty their home country may charge for their purchase.

If you do not know if your country charges customs and duty, I recommend a quick Google search of your country's name and "custom charges on incoming packages."

I Didn't Receive My Item

Please, allow up to two weeks for North American shipping and up to 7 weeks for international shipping to arrive.

Once item is shipped, the buyer takes all responsibility for the item. If an item does not arrive within the expected time period, the buyer can contact Designs by Nature Gems for a partial refund or to purchase the same item at cost. This refund is the original item's retail price minus shipping and handling.

All items are shipped without tracking unless the tracking option is chosen during checkout. (Tracking is about $15 and above in Canada.)
Postage upgrades are offered upon checkout. These upgrades include tracking, expedited and xpress shipping.

Is there tracking on orders?

Yes. All orders are shipped out with the tracking number!

How do I cleanse the crystals?

You can easily cleanse your crystal jewelry using sage smoke or leaving it in the moonlight on a full moon overnight.

Do not use water or salt to cleanse your jewelry- it corrodes the metal and will hurt the pendant and sometimes the crystal.

Feel free to message me for a full set of cleansing instructions! :)

How do I pick my stone?

Under " Pick Your Stone" in the drop down menu choose " Yes". Within 1 business day of purchase we will send you an image of your curated stone selection via Etsy conversations. Please, respond within 24h so we can make and ship your piece on time. If we don't hear back from you, we will choose and ship your piece to honor our processing time.

Shop Hours

We are open Monday to Friday from 9:00 AM till 5:00 PM EST.

If there is a national holiday, we may be delayed in responding until the next business day. Thanks for understanding, and thank you for your support!

Seller details

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